The capture video asset is a diagnostic tool that helps you understand why a user’s scan may have failed or produced low-confidence results. It lets your support teams review the user’s scan flow and identify common user-side issues such as incorrect pose, incomplete spin, occlusions, poor framing, or environmental problems.
Capture Video API URL:
<aside>
☁️
{{HOSTED_API_URL}}/scans/{{SCAN_ID}}/asset-urls/capture-video
</aside>
What is the capture video asset?
The capture video asset is a short video captured during the user’s scan session. It shows a heavily blurred view of what the scanner saw while the user completed the scan. The blur is designed to protect the user’s privacy while allowing a support team to identify issues with the capture data.
When should we review the capture video?
- A scan fails
- A scan result looks unexpected
- A user reports that the scan experience did not work correctly
- You need to understand whether the user followed the scan instructions
- You are investigating repeated scan failures from a specific user, device, or environment
What issues can the video help diagnose?
The capture video is useful for identifying issues such as:
- Incomplete spin: The user does not rotate fully (360º) or stops too early
- Incorrect pose: The user does not hold the required A-pose during capture
- Occlusions: Hair around the neck, furniture blocking the body, mirrors in frame, or other objects block body visibility
- Poor framing: The full body is not visible, or the user is too close or too far from the camera
- Bad lighting: The scene is too dark, backlit, or has strong shadows
- Camera movement: The device is moved during the scan instead of remaining stable
- Multiple people or background interference: Other people, reflections, or pets interfere with body detection